GRAND RAPIDS, Mich., November 11, 2025 (Newswire.com) – Mentavi Health Mentavi Concierge represents the company’s belief in the ethical use of AI: as a powerful tool for access, efficiency, and personalization – but never as a replacement for human clinical judgment or care. Mentavi continues to exclusively use licensed human psychologists for diagnosis and human clinicians for treatment.
“Our leverage of AI is aimed at providing enhanced customer efficiencies and experiences as we continue to scale – and complements, not replaces, the work of our staff,” said Keith Brophy, CEO of Mentavi Health. “This technology, the way we are implementing it, is patient-lifting , not job-replacing .”
Enhancing Patient Access and Confidence
Mentavi Concierge assists individuals at the earliest stage of their mental health journey – when they are exploring services, seeking clarity, and often waiting for human support. It provides immediate, accurate answers to questions such as:
“What services are available in my state?” “How does the diagnostic process work?” “What happens if I find out I have ADHD?”
Mentavi Concierge offers patients an interactive, trustworthy experience on the Mentavi website, guiding them toward human-led evaluation and care while staying strictly within regulatory boundaries.
“Patients today want the easy access of online care,” Brophy added. “But they also want the reassurance that committed humans remain front and center. We built Mentavi Concierge to reflect that balance.”
Built for Trust, Safety, and Compliance
Mentavi’s development team designed Mentavi Concierge using proprietary, self-hosted AI infrastructure built on advanced agentic frameworks. The application runs within Mentavi’s HIPAA-compliant environment, avoiding the risks associated with third-party AI integrations.
From the outset, the system was architected with patient safety and regulatory compliance as non-negotiable priorities. Mentavi Concierge does not engage in clinical dialogue, nor does it provide treatment recommendations, and it will defer to Mentavi’s human clinicians for diagnostic and therapeutic guidance.
“We are excited about taking a significant step toward improving healthcare journeys with a responsible AI framework,” said Angie Lillie, chief compliance officer at Mentavi. “This aligns with the growing body of state and federal regulations around the ethical use of AI in healthcare.”
A Proven Foundation of Clinical Rigor
The introduction of Mentavi Concierge follows Mentavi’s recently published peer-reviewed clinical trial in the Journal of Clinical Psychiatry
“Technology and human care must evolve together,” said Steve Goulet, VP of product and technology and Chair of Mentavi’s AI Ethics and Governance Committee. “Our long-term vision is to create a seamless, supportive digital experience – where AI enhances, but never replaces, the human connection.”
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Tim CoxZingPR for Mentavi Health tim@zingpr.com
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